Jobs in Ro_bucharest_5, 7 dimitrie pompei blvd

Position Summary

Who are we?

Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.

Role and Responsibilities

What is the role about?

Help us create what can’t be done!

You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position is ideal for fresh graduates and those looking to start their career in a fast pacing environment! In Samsung, we promote learning and growth and this would be a great first step in your professional development.

You will benefit from an onboarding training that is tailored to empower you with crucial skills related to our processes. Beyond skill development, this training period offers hands on experience, providing a solid foundation for your career growth. You’ll have the opportunity to connect with our valuable team of specialists that will be delivering you training sessions face to face.

Come and join us as we take on the next big challenges of the future.

Within this position, you will have primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

In this role, you will mainly be responsible for the following activities :

• Learn how to develop or update standard operating procedures
• Collaborate with different stakeholders to ensure timely completion of project deliverables
• Perform a series of pre-defined checks over the documents submitted by Samsung customers
• Document and evaluate customer submissions for cashback requests
• Create claims and process payments
• Act as escalation point for complex issues
• Take ownership of customers issues and follow problems through to resolution
• Create and deliver various types of reports

Skills and Qualifications

Your profile :

Fluent in English (German, French or Italian would be considered a plus)

A Bachelor's or Master's degree is required

No prior work experience is needed, but having previous knowledge in the following areas would be a plus :

Excellent eye for details and curiosity to investigate

Flexibility / adaptability to cope with a dynamic working environment and a new project setup

Customer orientation and great communication skills

Good Excel skills

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.

Being one of the best in the industry comes with hard work, but we also make it rewarding through :

Compensation & Benefits

Health & Wellbeing

Learning & Development

Family & Living

Please be informed that this position is on an outsourced contract basis, with an initial contract duration of three months. This period presents a fantastic opportunity for you to acquire meaningful experience in cashback analysis. Depending on your performance, there is potential for contract renewal.