Technical Support Internship (Security) with Spanish

team recognized for leadership, innovation and diversity

Technical Support Internship (Security) with Spanish

We have an opportunity for a  Technical Support Intern (Security) with Spanish  to join our team in  Bucharest ,  Romania . As a Technical Support Intern, you are empowered to take ownership of tasks and be able to create an environment where you work to inspire customer loyalty and significantly enhance the overall Security Products Technical Support and customer experience. It is essential you proactively anticipate customer needs and expectations whilst maintaining a high level of professionalism with customers. To join the team, all you need is the right attitude to service excellence, good communication skills, and self-motivation with a great personality. The ability to work as part of a team is essential, as you will be supporting a team of Advanced Engineers in a level 2 and 3 capacity.  This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities :

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail, manage and log requests on Security Products asset system Salesforce / NEX;
• Support Honeywell brands with further touchpoints under the multi-range support umbrella and issue customers with literature that can support and promote self-help;
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity;
• Supporting other parts of the business to resolve escalated issues arising from customer contact, ., complaint ownership and call escalation;
• Responsible for Inbound / Outbound Calls in relation to all types of queries and escalations from internal and external customers and effective problem resolution on basic and non-technical cases.

Key skills and qualifications :

Our offer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join a team recognized for leadership, innovation, and diversity!

TheFutureIsWhatWeMakeIt

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