Senior Eloqua Consultant

Job Description

We are looking for an experienced and proactive Senior Eloqua Consultant to join our team on a complex global support engagement. In this role, you will have ownership of the Eloqua production environment, lead the resolution of integration and platform performance issues, and contribute to change and release activities. You'll also collaborate with global teams, mentor junior colleagues, and help ensure service quality across a multi-instance setup.

You will be joining our Business Platforms team who develops and manages integrated commercial-off-the-shelf platforms that support various business functions, efficiency, connectivity, and innovation across the organization. In this community you'll find experts in Customer Relationship Management (CRM), Marketing Automation, Information Technology Management Systems (ITMS), E-Commerce, Content Management Systems (CMS), Intranet and InsurTech.

Responsibilities :

• Act as the Technical Lead / Functional Consultant for resolving complex Eloqua issues and support requests, ensuring timely resolution and effective coordination with cross-functional teams.
• Perform advanced troubleshooting and root cause analysis across multiple Eloqua instances in a global setup.
• Support integrations with various other platforms, systems and custom applications via APIs, connectors, middleware.
• Contribute to Change and Release Management processes, ensuring production readiness and execution of Operational Acceptance Testing (OAT) in UAT when applicable.
• Collaborate closely with internal stakeholders in an Agile framework and engage with external vendors like Oracle Eloqua to investigate system-level issues.
• Monitor vendor releases and integrations to assess potential impacts and propose technical or process enhancements based on issue patterns and observations.
• Mentor and support junior and mid-level Eloqua support staff, while contributing to continuous service improvement through issue trend analysis and process refinement.
• Contribute to and maintain the documentation and knowledge base in coordination with platform and development teams.

Qualifications

Nice to Have

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves :

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.