Technical Lead Network Operations & Customer Responsible

Join our team as Technical Lead Network Operations & Customer Responsible :

Potential to grow into a Network Operations Manager role.

Opportunity to work on international projects and collaborate with top-tier clients.

Access to continuous learning and certification programs

Responsibilities :

Steering for general operations processes

Participate at Incident and Problem Board every few weeks in a rolling process with all network teams

Escalation management

Order control & resource management based on Jira

Interact with the servicedesk for operational improvements & training of servicedesk members for better 1st level support

1st contact for network competence center (in case of escalations from this team, you are being contacted as a first contact for the impacted client)

Reviewing new service packets to the team

Organization & planning the availability of the team

Assuring that the technical skills are up to date for the team you lead, for current and future clients or new technologies for products we want to sell to the clients

Support for project control, assuring the the project which is being implemented for a new or existing client is being done according to the plan

Weekly Jour Fixes with the customer

Ressource management

Minimum of 7+ years in network security or cloud architecture.

Requirements :

Cisco networking (LAN / WLAN, Routing / Switching) with Catalyst and Nexus

Advanced English and German Language skills

Excellent problem-solving and analytical abilities.

Strong communication skills, with experience in client-facing roles.

Ability to translate technical solutions into business language for stakeholders.

Proven experience in customer-facing roles, preferably in IT infrastructure services.

Nice to have : Cisco Meraki

What we offer :

• Highly competitive salary proposal
• Strong employee benefits list : brand new office, private medical insurance, certified training possibilities, 24 vacation days + free birthday leave, regular team-building and company events, as well as other benefits according to company’s benefits policy, Bi-annual bonus based on the seniority within the company, meal tickets and different gift vouchers, etc.
• Possibility of growth within Arvato Systems Global Delivery frame
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues.

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. We Empower Digital Leaders.

Today, Arvato Systems Romania has around 140 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company!

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

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Unternehmen : Arvato Systems IT SRL

Land : Romania

Region : Braşov

Stadt : Brasov

Postleitzahl : 500446

Job ID : 277628