Program and Process Analyst

Purpose of the Role : Be a part of the Program and Process Management team, supporting program management by streamlining workflows and providing real-time insights for efficient decision-making. Responsibilities and Key Activities : Support process alignment initiatives and ensure objectives are met efficiently Demonstrated knowledge of Agile methodologies, with an agile mindset and experience working in an Agile environment, including the ability to adapt to iterative development processes, collaborate across teams, and focus on continuous improvement. Analyze and optimize processes for product, engineering, and support, focusing on understanding and mapping them to required design and implementation Configure and manage JIRA to streamline workflows Create and manage OKR reports to align with strategic goals Develop dashboards for real-time insights to inform key stakeholders Coordinate cross-functional teams and manage dependencies Ensure timely communication and updates to stakeholders Identify areas for continuous improvement and implement best practices Qualifications and Experience : 2+ years of project management / Scrum master / QA lead or similar position Ability to drive decisions, take action, and roll up your sleeves and dive into the work Great communication skills Experience with tools for creating dashboards, including Excel, to visualize data and provide actionable insights Understanding of the payments industry - an advantage Behavioral Competences : Proven ability to work well under pressure, capable of adapting and responding to change and able to multitask, communications skills High work ethic; self-directed, resourceful, works independently, motivated by own drive and enthusiasmProactive, independent, but also a team player Excellent communication skills in English – both verbal and written Team player with the ability to contribute to the strong team culture of our co-located and diverse group Superb articulation, communications, and overall leadership capabilities