Process Capabilities Manager

As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas : recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.

Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.

We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.

Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.

The Process Capabilities Lead is responsible for managing a team of process experts in back office / compliance area, in accordance with the direction and strategic processes of KYU. The process expertise team is responsible for stabilizing the expertise level within processes in different maturity stages.

Role description :

• Contribute, together with the Know Your Customer management team, to the definition of the department's strategy regarding the maintenance or improvement of the quality of the delivered services;
• Lead definition and implementation of knowledge transfer strategy for processes in transition. Provide client support with associated expertise within knowledge management area;
• Coordinate knowledge level regular assessments for stable processes and processes with performance issues and create / customize a relevant action plan, in collaboration with operational team managers;
• Support for the management team in client conversations related to learning methodologies, knowledge gaps assessment and action plans definitions as per identified issues;
• Continuously look for optimization opportunities of the learning curve for processes with high resources fluctuations;
• Act as compliance senior expert while supporting team members identify and implement best practices within compliance knowledge management area;
• Perform people management related activities (recruitment, performance management, workload balancing, expertise sharing, etc.);
• Ensure the quality of service and the achievement of objectives;
• Facilitate and support the efficient collaboration between the team and the operational, Quality Assurance and Continuous Improvement teams in order to identify opportunities for process optimization;
• Ensure an efficient communication between operational teams and client representatives related to process expertise topics.

Qualifications :