VIP Operations Support

GamdomBucharest, Bucharest, .RO

17 days ago

Job type

Quick Apply

Job description

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

We’re looking for a detail-oriented and analytical VIP Operations Support professional to join our team. You’ll play a key role in ensuring smooth execution of VIP campaigns, operational processes, and performance reporting. This role requires a strong mix of analytical thinking, organizational skills, and hands-on experience within iGaming operations.

Key Responsibilities :

CRM & Campaign Operations

Support the setup, execution, and monitoring of CRM campaigns.
Ensure segmentation and targeting logic are accurate.
Coordinate with teams to align VIP campaigns with overall retention strategies.
Conduct QA testing on campaigns and promotions before launch to ensure flawless player delivery.

Analytics & Reporting

Maintain and analyze daily and weekly VIP performance reports.

Identify trends, anomalies, and actionable insights within player data.

Support KPI tracking across the team, portfolios, and campaigns using Tableau, Excel, or Google Sheets.

Assist with day-to-day processes operational reporting and recurring analytical tasks.

Operational Support

Keep VIP documentation, playbooks, and process guides up to date.

Support bonus allocations, reward setups and and other ongoing operations.

Manage internal forms, data validation, and player tagging to ensure system accuracy.

Liaise with internal teams to proactively resolve operational challenges.

Process Optimization

Review and refine existing workflows to improve efficiency and scalability.

Support testing and implementation of new tools or system features impacting VIP operations.

Collaborate with other departments to streamline CRM processes, automations, and dashboards.

Requirements

Minimum 2 years of experience in iGaming (Casino, Sportsbook, or CRM / Retention Operations).

Working knowledge of CRM platforms

Proficiency in Excel / Google Sheets, with experience in data analysis and dashboard reporting.

Analytical mindset with the ability to translate numbers into insights and actionable recommendations.

Strong problem-solving, organizational, and communication skills.

Prior experience supporting VIP or CRM teams is highly desirable.

Perks at Gamdom :

Fully remote - work from anywhere in the world

Flexible schedule

30 days of paid time off

Equipment allowance

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Support • Bucharest, Bucharest, .RO

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