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Junior Casino Customer Support

EveryMatrixBucurești, București, RO

1 day ago

Job type

Quick Apply

Job description

About us :

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people . With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Junior Casino Customer Support colleague to join our team in Bucharest!

What You'll get to do :

Helping our clients via ticket and live chat to solve casino gaming related issues and requests
Using our in-house back-office and our clients' casino websites to identify and investigate users, rounds, games, reports and bonuses
Escalating cases to our game providers and internally to partner teams
Compiling notifications for game releases and maintenances and sending them out to the corresponding mailing lists

Other info :

Even though the position is entry-level, you can grow as fast as your results. Our defined career path offers good opportunities for the right person; with a good level of progress your first promotion can be as soon as four months away.

The work schedule is from 9 : 00-17 : 00, 17 : 00-1 : 00, 5 days / week in shifts. You will be required to work on weekends, but you will receive two days off within the working week. More details about the working schedule will be provided during the interview;

What You need to shine :

Good written English skills (mandatory);

Great communication skills;

Active listener;

Internet browsing is no mystery to you and knows all the shortcuts;

The technical aspects of the activity are fun for you;

Previous experience in the gambling industry is a plus;

Ability to follow documented procedures and logical thinking;

Willingness to continuously learn and improve;

Highly organized, focus capacity;

Team spirit;

Time management skills;

Ability to communicate technical problems concisely and professionally.

Here's what we offer :

Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

Stay Healthy : 10 sick leave days per year, no doctor's note required.

Hybrid work schedule : 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time)

Support for New Parents :

21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks :

Daily catered lunch or monthly lunch allowance.

Private Medical Subscription.

Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

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Customer Support • București, București, RO

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