Research Process Manager

About Us

Introduction :

We are on the lookout right now, for the most dynamic and talented process managers in the industry to join our research team! It is a great opportunity for curious, passionate, creative and driven individuals who like taking ownership proactively and independently, to join us. You will work with our project teams to run large programs in the most efficient way possible while optimising ways of working on the programs to make it future proof. If you have 2-4 years’ experience, running brand tracking studies, why not take your skills to the next level working on exciting, international, blue chip companies across categories! Develop critical skills and build sought after knowledge!

Key roles and responsibilities :

• Planning & project management

Effectively manage a research / tracking project – coordinate with PM / Ops team, adhering to deadlines, thinking ahead of what needs to be done

Support Research Team in project processes, creating templates if possible to help build efficiencies & qualities.

Provide the project team & client with status updates - flag if we start to fall behind on schedule & recommend what can be done to get back on schedule.

Work with the (Senior) Researchers in coordinating & finding a solution to project / account problems. Work with them to discuss if there needs to be larger process changes to avoid these problems arising again in the future.

Clearly communicate the status of any problems & their solution process to the Project Team.

External : pro-active, proper, clear & self-confident towards client (or vendors)

Internal : pro-active, friendly, clear, partnership

Manage day to day communication with client and coordinate materials collection

Be able to share clear & succinct project / process updates with the whole Account Team

Timeline planning & creation, which covers each step of the research project process

Process documentation management (e.g. ways of working documents, process / spec template creation, program change management, client requests, fieldwork & LOI updates)

Champion proper change management on your accounts.

Be able to take existing processes & templates and shape them to better fit for your accounts (e.g., Roles & Responsibilities / Timeline Document templates, automated spec templates)

In addition we are looking for a candidate that :

Our Values :

Acting with Ownership :  Demonstrating individual accountability

Bringing a Forward Mindset :  Being action-oriented, bold & entrepreneurial

Collaborating with Curiosity :  Exhibiting teamwork through togetherness

Discussing openly, committing jointly :  Sharing your views openly

Embracing Empathy :  Being egoless & caring

What we offer :

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other benefits :

Toluna is an equal opportunities employer. We commit to keeping Toluna an inclusive, respectful, equal and diverse workplace. One small way we’re focused on moving ourselves – and the world- forward.

With +40 million influencers across the globe, we look like you do, like the world does : made up of every ethnicity, social background, sexual orientation, religion, gender, age or ability.

Join our global team. We welcome big thinking and reward great work.