Order Management Specialist with Italian

Office Location : Bucharest

Work location : Bucharest, for employees based in Bucharest 1 day / week at the office

Collaboration Type : Individual Labor Contract / B2B

Duration : 6 months + 6 months

Salary : 5000 lei net

Please note that only candidates based in Romania will be taken into consideration.

Tasks

• Provide advice and guidance to the customer throughout the order processing cycle (email) and ensure that he is aware of their acceptance policy
• Redirect and help resolve issues in a timely manner
• Take action to solve and avoid recurring problems
• Monitor orders that require customer consent for billing
• To help maximize receipts on accounts at the end of the financial quarter, by collaborating with all parties involved
• To regularly participate in meetings with customers partners / sellers and to lead the discussion in the operational field
• Encourage partners / customers / sellers to use the systems provided
• To proactively provide customers and sales representatives with the status of ongoing orders, especially those at risk of not being delivered in accordance with the agreed level of performance
• To help teams solve problems caused by customers that affect orders, through direct collaboration with the partner / customer
• Address issues related to orders and monitor the evolution
• To work together with the Deal Manager on complex orders and manage the communication with the client / partner
• Work with Account Operations Manager on actions that can improve operational experience
• Ensure that the account operations manager (if applicable) is always informed of any operational issues of the account

Requirements

Benefits

Next generation matchmaking - fast, accurate and 100% digital.