EMEA CSS Support Engineer (Dynamics Power Apps) - English -Romania

Position : Support Engineer – Dynamics Power Apps

Location : Romania - Remote

Employment type : 18 month contract

The role

The successful candidate will work within a global team of support engineers focused on resolving our Customer’s and Partner’s technical & product issues. This requires scoping and troubleshooting complex issues, managing the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time. This position requires the ability to provide technical support on Microsoft Dynamics 365 (Power Apps).

DUTIES AND RESPONSIBILITIES :

• Communicate with customers, CSS engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team.
• Solve complex level of problems, involving broad product knowledge or functionality specialty redirected by CSS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical)
• Take an active role in challenging and suggesting enhancements on existing processes and workflows.
• Develop own technical & functional knowledge on products / technologies related to the team scope.
• Write technical articles in order to distribute technical information to all Customers and subsidiary staff.
• Attend triage meetings with local CSS engineers to share knowledge and efficiently develop customer solutions.
• Develop and deliver internal CSS and customer technical trainings / workshops in specialty areas.
• Perform technical mentoring and assisting other CSS engineers and to ensure the quality of support provided
• Preparation and Delivery of proactive support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies.
• Assist with special projects as assigned (International Business & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales …).
• Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs.
• Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event).
• Work with local marketing people for product feedback & new product launches.
• May participate in 24x7 and weekend rotation based on products / technologies knowledge (Country dependent).

REQUIREMENTS :

Preferred

BENEFITS :