Delivery Operations People Lead with German

As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas : recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.

Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.

We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.

Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.

The Delivery Operations Specialist role operates within an international environment, in a leading consulting and business services organization, with a strong focus on innovation, efficiency, and employee development.

Responsibilities

• Lead and manage a team, ensuring daily operations run smoothly and processes are executed correctly;
• Allocate and balance workloads, set clear objectives, and monitor progress toward targets;
• Conduct regular 1 : 1 meetings, provide coaching and feedback, and support career development;
• Ensure quality checks, process compliance, and timely completion of client deliverables;
• Prepare and analyze complex reports, identify improvements, and implement efficiency initiatives;
• Act as the escalation point for operational or client issues, ensuring prompt resolution;
• Facilitate weekly team meetings, onboarding of new members, and team engagement activities;
• Track performance metrics, identify attrition risks, and create action plans to improve retention;
• Collaborate with internal and external stakeholders, including client representatives, to provide updates and resolve queries;
• Manage multiple complex projects with minimal supervision while staying within budget.

Requirements