Customer Support Representative (German)

David Kennedy Recruitment is working with a leading BPO company who are looking to recruit a German speaking Customer Support Representative for their offices in Romania.

Position : Customer Support Representative

Location :  Romania

Work Model :  Remote

Employment type : Full-time, 3 month probation

DUTIES AND RESPONSIBILITIES :

• Handle inbound customer calls related to banking services (no email or chat support).
• Provide assistance to clients with various banking card issues, including blocking and unblocking cards, as well as managing fraud-related cases.
• Ensure that all client concerns are addressed in a timely, professional, and accurate manner.
• Record and document all interactions with clients in accordance with company procedures.
• Offer clear and effective solutions while maintaining high levels of customer satisfaction.

REQUIREMENTS :

OFFER :