Senior Customer Experience Specialist (Day / Night / Weekend shifts) (Hybrid)

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Senior Customer Experience Specialist (Day / Night / Weekend shifts) (Hybrid)

We have an opportunity for a  Senior Customer Experience Specialist  here at Honeywell, Bucharest . You will play a crucial role in ensuring exceptional customer satisfaction and loyalty. You will be responsible for providing top-notch customer support and resolving complex issues to deliver an outstanding customer experience. Your fluency in English and expertise in customer service will be instrumental in building strong relationships with our customers. This role requires day shifts, night shifts and weekend shifts.  This is a hybrid role, 3 + 2 days model.

Honeywell

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key responsibilities :

• Process rerouting calls from Honeywell customers, understand technical issues not solve them
• Responsible for analyzing and taking the necessary steps to resolve disputes
• Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements

Key skills and qualifications :

We offer :

Equal opportunity statement

Join us now and make an impact!

TheFutureIsWhatWeMakeIt!

LI-Hybrid