Partner Service Manager

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.

Aeris provides a SaaS based connectivity management platform for mobile operators and enterprises. It enables organizations to realize new revenue streams from a vast variety of devices while simplifying the process and reducing the cost of connecting them to benefit from economies of scale. The platform provides access to key functionality including subscription management, eSIM / eUICC management via world class APIs and operator and enterprise self-service portals. This is built on core tenants of cloud computing and intelligence (AI / ML). And thanks to our deep expertise and our extensive trusted partner network, we are the go-to destination for those wishing to roll-out high quality global IoT deployment.

That’s where you come in. As the Partner Service Delivery Manager, you will enable Aeris’ partners to deliver value to their customers through the Aeris platform so that they can leverage the full potential of our service offerings.

The role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company – in an environment that values innovation, autonomy and integrity.

A few things to know about us :

• We do things differently . As a pioneer in an industry poised to reshape every sector of the global economy, we can't settle for another company's tried and tested template. Innovation is the key to our success, and it's reflected in everything we do : from product design to corporate wellness.
• We are owners . Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and liberty needed to be truly creative.
• Values are essential . We believe in doing things well - and doing them right. Integrity is a core value here : you'll see it embodied in our staff, our management approach and growing social impact work.
• We walk the talk on diversity and inclusion . We're a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more - and that's by design. We see diverse perspectives as a core competitive advantage.
• Career elevation . Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career.

Responsibilities :

Aeris communications is looking for a Partner Service Delivery Manager to own partner relationships and be responsible for ensuring delivery of Operations Assurance services to the partners. You should be passionate about enabling partners and be relentless in driving the outcomes that deliver on the Aeris services value.

Technical experience Required :

Requirements : Education

Industry Experience

Job role competence

Knowledge & skills

Additional skill requirements

As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.

Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional / personal / military experiences – and that’s by design. Different perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.