Service Desk Manager

Job Description

Who we are

This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.

This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.

What you'll be doing

• Oversee the daily operations of the IT service desk, ensuring timely and effective resolution of IT support requests.
• Lead, mentor, and manage service desk teams to maintain high performance and service quality.
• Track key performance metrics and ensure adherence to service level agreements (SLAs).
• Manage escalations and collaborate with other IT teams to resolve complex issues.
• Implement and optimize service desk processes in alignment with ITIL best practices.
• Act as the primary liaison between IT support teams, end users, and senior management.

What you'll bring along

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What’s in it for you

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

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What’s in it for you

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

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