Această ofertă de loc de muncă nu este disponibilă în țara dvs.
Premier Helpdesk Team Leader (GE)
Infotree Global SolutionsRomania, RomaniaÎn urmă cu peste 30 de zile
Descrierea postuluiWorking experience within a Travel Agency, GDS or Airline environment and experience managing a team, remote management experience preferred but not essential. Extensive GDS Knowledge – Galileo preferred but will consider expertise in Apollo and previous experience working in a multi-channel environment (Calls, Chats, Email, Online support requests). Fluent English and German skills required. Ability to develop strong customer and internal relationships through a collaborative, consultative, reliable, and empathetic approach and a strong team player.
We are looking for a Premier Helpdesk Team Leader with German to join our client's team in Romania, on a full time basis.
Location : Romania
Work model : fully remote
About the company
Our client is a worldwide travel retail platform, that powers bookings for hundreds of thousands of travel suppliers worldwide.
Your role in action :
- Coordinate resources in the Helpdesk to ensure coverage and appropriate handling of all support channels.
- In collaboration with the Head ensure that the Helpdesk is meeting all KPIs such as Service Level, Resolution Rate, Handle Times and other KPI’’s as they are set.
- Manage incidents from our omnichannel offerings that include but are not limited to : Phone, Web Submit, Chat, and Email.
- Report problems via our Incident Management System.
- Ensure all calls / incidents are handled promptly, courteously, accurately.
Requirements
Creați o alertă de locuri de muncă pentru această căutare
Team Leader • Romania, Romania
Locuri de muncă asemănătoare
Holycode is looking for a Fullstack Engineer ready to start a once in a lifetime project inside the Lightly team.At the ETH spin-off Lightly, we build software solutions to ...Afișați mai multeUltima actualizare: acum 30+ zile
%20Limited)
Cross Border Talents is actively looking for a DevOps Team Lead to join our client.Our client is fast-growing non-profit social enterprise with different office locations in Europe and Africa.Our c...Afișați mai multeUltima actualizare: acum 30+ zile
Job in Germany : Team Leader (m / f / diverse) IT Service
Caritasverband für die Diözese Augsburg e.V.romania We are the Caritas Association for the Diocese of Augsburg e.From care to migration counseling to supporting people in need : if you value meaningful and diverse work, then you've come to the right ...Afișați mai multeUltima actualizare: acum 30+ zile
Factory Quality Leader
Schneider ElectricRomania FACTORY QUALITY LEADER Place of work : Slovakia (or your EU home country) If living outside of Europe, the relocation to Slovakia is must Traveling : up to 70% of the time We are looking for EU passp...Afișați mai multeUltima actualizare: acum 30+ zile
Job in Germany : Team Leader IT Infrastructure & IT Operations (m / f / d)
BlueMetering GmbHromania Our goal is to digitize every meter that is installed anywhere - no ifs, ands or buts.Whether we achieve this goal through the traditional use of the smart meter gateway or by breaking completely n...Afișați mai multeUltima actualizare: acum 30+ zile
Stylized 3D Environment Team Lead
Room 8 StudioRomania Proven experience as a Project Lead or Team Lead within a Stylized 3D Environment Art team in a game development environment.
.Ability to manage and review the quality of the team’s output, ensuring...Afișați mai multeUltima actualizare: acum 13 zile
Technical Support Analyst
ESP Global ServicesRomania Join us as a Technical Service Desk Analyst in Bucharest, servicing global customers in a rewarding and challenging environment.
Are you comfortable with working night shifts? What does having four ...Afișați mai multeUltima actualizare: acum 30+ zile
Site EHS Specialist Remote, Romania
FieldCoreRemote, Romania GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consultin...Afișați mai multeUltima actualizare: acum 17 zile
Fullstack Engineer - Lightly team
HolycodeROQuick Apply
Team Leader SAP SuccessFactors
SIX Payment ServicesRomania Team Leader SAP SuccessFactors.Date posted 11 / 24 / Location Lisbon | Portugal, Brasov | Romania, Timișoara | Romania, Bucuresti | Romania, Iasi | Romania, | Portugal, Bucharest | Romania Company Wor...Afișați mai multeUltima actualizare: acum 30+ zile
Job in Germany : Deputy Team Leader Clinical and Business Applications (m / f / d)
Universitätsklinikum Magdeburg A.ö.R.romania Deputy Team Leader Clinical and Business Applications (m / f / d).Deputy Team Leader (m / f / d) Clinical and Business Applications Department - IT and Medical Technology division.THE UNIVERSITY HOSPITAL M...Afișați mai multeUltima actualizare: acum 30+ zile
Sales Team Manager
RomSoft S.R.L.România We are looking for an experienced professional with exceptional people skills to lead and manage our Customer Success and Enterprise Sales team.
This person should have a minimum of 4 years’ experie...Afișați mai multeUltima actualizare: acum 30+ zile
WAREHOUSE LEADER to work in Romania
QuirónprevenciónRumania, Romania At Quiron Prevención we are actively looking for a.WIND FARM PROJECTS located in Romania.Experience between 2 - 5 years.Experience working on projects related to Renewable energy, Wind Farms, const...Afișați mai multeUltima actualizare: acum 30+ zile
Team Leader
AWP P&C SAINT OUEN SUCURSALA BUCURESTIRO IMPORTANT : Please ensure that relevant AI-related skills are included in appropriate external job postings and coordinate this in advance with your hiring manager.
Be aware that the percentage of ex...Afișați mai multeUltima actualizare: acum 6 zile
Senior Team Leader Regional FP&A
GoodyearGY Operations Romania SRL_Buch, B, RO Location : Romania / GY Operations Romania SRL_Bucharest Remote work : Hybrid Organization : Finance FP&A EMEA.The Reginal FP&A Team Leader is responsible for consolidated analysis and forecasting of fi...Afișați mai multeUltima actualizare: acum 30+ zile
Premier Helpdesk Team Leader (GE)
Infotree Global SolutionsRomania, Romania Premier Helpdesk Team Leader with German.Our client is a worldwide travel retail platform, that powers bookings for hundreds of thousands of travel suppliers worldwide.Coordinate resources in ...Afișați mai multeUltima actualizare: acum 25 zile
Electronics (Maintenance) Technician (Onsite - Malta)
Magro Brothers (Foods) LimitedRomania Magro Brothers Group of Companies is a private, family-owned organisation.It finds its roots in 1916 when three Magro brothers joined their father`s business as general provisions merchants.In 1934...Afișați mai multeUltima actualizare: acum 30+ zile
Electronics (Maintenance) Technician (Onsite - Malta)
SnaphuntRomania Work within a company with a solid track record of success.Join a well known brand within Hospitality.Escalating technical issues to the relevant parties when needed and following up till the issue...Afișați mai multeUltima actualizare: acum 30+ zile
SAP MM / SD Consulting Team Lead
EpamRomania EPAM is a leading global provider of digital platform engineering and development services.We are committed to having a positive impact on our customers, our employees, and our communities.We embra...Afișați mai multeUltima actualizare: acum 30+ zile
Technical Support Team Leader Bucharest
Chronos ConsultingRomania Our client is a leading WordPress page builder plugin.They are looking for Technical Support Team Leaders.These are full-time, home office based positions providing technical support via chat or em...Afișați mai multeUltima actualizare: acum 30+ zile
DevOps Team Lead
Cross Border TalentsROQuick Apply
Support Engineer - Oncology Information Systems
0531 Varinak Europe S.R.L.Romania At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer.
Together, we work passionately to develop and deliver ea...Afișați mai multeUltima actualizare: acum 30+ zile