Solutions Engineer (EU)

About Us

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world.

Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.

The Role

A Solutions Engineers at DG partner closely with Customer Success Managers to ensure the successful adoption and long-term value of our product across their customer portfolios. This role focuses specifically on supporting our US accounts and requires working US business hours (9 am – 6 pm EST) .

You will own the technical side of the post-sales customer journey, from integration and deployment to training and optimization.

Key responsibilities :

• Participating in recurring customer calls to understand business processes and technical environments.
• Designing, integrating, and optimizing customer service automations with our Visual Flow Builder.
• Developing platform integrations in Node.js or Python via AWS Lambda.
• Managing technical support responses and escalations to ensure timely issue resolution.
• Continuously improving solutions to maximize product impact and customer value.
• Training customers to build, update, and manage automations using our platform.
• Identifying and communicating product enhancement opportunities to our Product and Engineering teams.

Requirements

Preferred :

Benefits