What to expect :
Warranty Claims and Service Inclusive Program Assessment where you will have to do the following :
Automated Processing OversightManual AssessmentCorrection, Rejection, or CreditTechnical UnderstandingLanguage SkillsTime Management / Prioritization
Evaluation of Authorizations for Repairs where you will have to do the following :
Goodwill Payment AuthorizationTechnical EvaluationQuick Response Time
Consultancy Tasks, Analytics, Reporting where you will have to do the following : :
Consultancy SupportAnalytics and Reporting
Alignment and Status Updates
Ticketing System Utilization
- General Recommendations where you will have to do the following : : Continuous TrainingFeedback MechanismProcess OptimizationDocumentation Best Practices
What you bring along :
Vehicle mechanic / mechatronics technician with relevant commercial vehicle experience, master craftsman / technician, as well as additional commercial knowledgeGood product knowledge of MAN and NEOPLAN vehicles and experience with after sales requirementsExperience in dealing with warranty issuesGood IT skills in MS Office, HOST applications and SAP R / 3Assertiveness and communication skillsIndependence and high motivationGood knowledge of English and German (mainly reading) Language level B2Independent and structured way of workingAbility to work in a team.What we offer :