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Customer Support Representative with English (OFFICE BASED)
ConectysBucharest, RomaniaÎn urmă cu 18 zile
Descrierea postuluiA C1 level of English proficiency (both written & spoken); Experience in Customer Support could be an advantage; Curiosity, always looking for solutions Attention to detail and “willing-to-help” attitude; Excellent computer skills; Be available to work 100% from the office Competitive salary package & meal vouchers; The opportunity to work in a multi-cultural environment; Private medical subscription; Everything you want to read from Bookster; Learning programs for your development; Wellness activities for your wellbeing.
Within your role, you will :
- Work Office-based in Bucharest;
- Offer customer support via e-mail, inbound calls, ticket or chat;
- Answer & solve customers’ inquiries & complaints by offering an accurate solution;
- Follow predefined workflows & handle issues specific to each communication channel; ;
- Respond to all customers inquiries within given timescales and efficiently meet deadlines;
- Take, register & solve notifications or complaints;
- Update the database with all the details about each customer interaction;
- Participate in testing / launching / implementing new working products or tools;
What will make you successful for the role :
Sounds good? Find out what you can get :
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