Service Manager with German

Job Description

We're looking for a Service Manager who can define, improve, communicate and implement service management processes, based on ITIL best practices.

At the moment, our client portfolio requires an English and German speaker, in order to enhance the reliability and value of our current services and processes.

As a Service Manager, you'll have the opportunity to facilitate the alignment of services with the client business processes and requirements, as well as their continual improvement through outreach with stakeholders and customers.

Responsibilities :

• Create and maintain relations with the customers, as well as act as a liaison between teams and customers / stakeholders
• Define Service Level Agreements, RACI, Communication and Escalation Matrix
• Implement, define, communicate and improve Service Management processes (such as : Service Request, Incident, Problem & Change Management), as well as offer support and guidance to our delivery teams and customers / stakeholders.
• Oversee and create monthly reporting activities for different projects / clients, as well as coordinate regular Service Review Meetings
• Act as Transition Manager within different projects, by creating the transition plan, managing transition activities, perform overall governance and oversee the entire transition lifecycle

Qualifications

Additional Information

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

Physical : premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer

Emotional : individual therapy sessions with a certified psychotherapist, webinars on self-development topics

Social : virtual activities, sports challenges, special occasions get-togethers

Work-life fusion : yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestone