Mercier Consultancy MD is delighted to offer a position for a Dutch Speaking Customer Support Representative, with a generous relocation package to Sofia, Bulgaria. This role is ideal for customer-oriented individuals looking to provide exceptional support while enjoying the benefits of living in a vibrant European capital.
Key Responsibilities
- Provide high-quality customer support to Dutch-speaking clients via phone, email, and chat.
- Address customer inquiries regarding products, services, and company policies promptly and accurately.
- Resolve customer complaints and issues effectively, ensuring high levels of satisfaction and loyalty.
- Maintain comprehensive records of customer interactions within our CRM system.
- Collaborate with various teams to deliver holistic solutions and improve overall service quality.
- Stay updated on product knowledge and industry trends to enhance customer interactions.
Requirements
Fluency in Dutch (both written and spoken) is mandatory; proficiency in English is advantageous.Experience in customer support or service roles is highly preferred.Excellent communication and interpersonal skills, with a customer-focused mindset.Strong problem-solving capabilities and a proactive approach to handling customer inquiries.Familiarity with customer service software and CRM systems is a plus.Able to work independently while effectively contributing to a team-oriented environment.A willingness to relocate to Sofia, Bulgaria, and experience its vibrant culture.Benefits
Competitive Monthly SalaryRelocation PackageFully Paid TrainingHealth InsuranceAnd Much More...