Job Title : HR Consultant Intern
Romanian COR
COR 243216
Career Level :
In college, Postgraduate
Location : Bucharest
BU
France RH & Digital
Reports to : HR & Digital Manager
Job Summary :
According to his / her mission, the associate provides 1st (permanence) and 2nd (projects) level support to the customers on Decidium HR offers such as :
- Pilotage Social (Pilotage RH, Pilotage Masse Salariale)
- Talents (Entretien, Formation, Revue de Talents, Revue de Rémunérations, Kiosque Absences)
Responsibilities :
He / She has the objective to assist customers on the various HR offerings which are part of our portfolio. He / She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.
Main responsibilities are :
Treatment of Level 1 tickets on Decidium HR offerings
Self-identify and self-assign the tickets which are part of his / her area of expertiseAssist customers via Siebel tickets :
Accesses managementRole assignmentsConfigurationsFunctional assistanceDoing the follow up or monitor data or reports productionAlerting the manager or account manager when needed (delay, consistency)Maintaining / Customizing of existing reports for our customersEstimating the workload to realize, test, document and deliver the technical solutionAnalyzing the discrepancies on solutionDocumenting the solution and the delivery formSOP management and process improvement
Maintenance of the SOP-s for his / her area of expertiseMeasure the efficiency of the process and the quality of his / her own assistanceIdentify improvement opportunitiesContribute to the respect of mutual commitmentsReports & Performance Metrics :
On time deliveryVolume / quality of tickets treatedBacklogKnowledge and Skill Requirements :
French language – B2 level, English would be a plusMS Office tools knowledge (Excel, PowerPoint, Word…)Ability to manage several projects in parallelExcellent customer service abilitiesTake initiatives to improve customer satisfactionBe able to speak and write easily & clearlyAnalytical skills and an ability to summarizeOrganized, rigorous and autonomousTeam playerDynamic and responsive