Freelancer Support Specialist

At Your Personal AI (YPAI) , we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.

The Role

We're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.

What You'll Do Daily :

Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines

Update Asana projects with task completions, deadlines, and contributor assignments

Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics

Send routine communications about new tasks, deadlines, and project updates via Slack and email

Document common issues and maintain FAQ resources for contributors

Process administrative requests such as freelancer onboarding paperwork and payment inquiries

Coordinate with internal team to relay urgent issues or escalations

What We Offer :

Fully remote position with flexible hours in European time zones

Stable contract work with potential for extension

Entry point into AI industry with learning opportunities

Clear processes and supportive team environment

Competitive hourly rate for administrative coordination

Apply with your CV and tell us why administrative support work appeals to you. We value reliability, clear communication, and attention to detail over extensive experience.

What We're Looking For :

1-3 years of administrative or customer service experience

Excellent written communication skills - you'll write 50+ emails daily

Proficiency with Asana, Slack, and Google Sheets / Excel

Strong attention to detail for data entry and tracking tasks

Ability to work European time zones for timely freelancer support

Professional, helpful attitude when handling repetitive inquiries

Basic problem-solving skills to address common contributor questions independently

This Role is Perfect If You :

Enjoy structured, organized work with clear processes

Want to gain experience in the growing AI industry

Are comfortable with email-heavy, desk-based work

Like helping people resolve questions and issues

Thrive with routine tasks and systematic approaches

Prefer supportive rather than leadership responsibilities