Lead Consultant

Position Description

Reports to GWFM Implementation JOB RESPONSIBILITIES : Analysis & Consultation :

• Implement the client’s solution using ADP’s Implementation Methodology and the ADP GWFM products.
• Be the main point of contact for anything Integration related, for the client and for ADP project teams.
• Perform workshops to gather information on the client's requirements.
• Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
• Take ownership of issues & gaps between client requirement and ADP GWFM and work with other teams / streams / areas to resolve them.
• Analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users Integration & Testing :
• Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation.
• Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
• Provide guidance in preparing test scripts to enable clients to adequately test the solution.
• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
• Responsible for achieving estimated days as per fixed price strategy.
• Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
• Ensure timely handover to client services following ADP handover methodology. Product Knowledge :
• Possess the highest level of HR and time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients.
• Maintain up to date knowledge of the GWFM Product, related news and any developments to the product.
• Maintain up to date knowledge of the GWFM product.
• Liaise with the Product Manager to provide feedback on the product to understand future product direction / changes.
• Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements. Project Planning / Management Activities :
• Minimize ADP’s exposure to risk while focusing on appropriate application of the GWFM product to maximize value to the client.
• Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
• Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
• Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
• Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
• Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
• Knowledge of support methodologies including usage of an Issue tracking process.
• Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
• Liaise with internal groups including GTS, Hosting, Client Services, Project Management and Product Management to ensure that client’s receive the highest levels of client service.
• Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required.
• Perform Quality Assurance reviews on blueprints and configuration of the client’s system. Other :
• Performs other related duties as assigned. REQUIREMENTS : Education & Certification Requirements :  Bachelor’s Degree. Bachelor’s degree in information systems, or Business Administration preferred (or equivalent in training and experience). Experience :
• 2+ years progressive experience in a data integration or technical service role that is client facing and responsible for integrating multiple systems.
• Must have system configuration knowledge / consulting skills. Languages :
• English C1 Optional, but great to have) :
• German B2-C1
• French B2-C1
• Italian C1
• Spanish C1 Skills & Abilities :
• Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
• Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
• Excellent written and verbal communication skills.
• Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities, or manage the situation at hand, identify causes, relationships and implications.
• Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP.
• Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology.
• Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
• Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation / training / demonstrations.
• Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
• Good business process knowledge of GWFM module being implemented.
• Developing : Resolves Variety of Issues.