Dutch Customer Support Specialist in Bucharest (Hybrid)

Are you passionate about providing top-notch customer service?

We’re looking for a dedicated Customer Support Specialist to join our team! If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you!

Role Overview :

As a Customer Support Advisor , you’ll be the key connection between customers and the brand. Your responsibilities will include assisting clients through digital channels, offering product information, resolving delivery and account inquiries, and ensuring accurate record-keeping of all interactions.

Key Responsibilities :

• Quickly address customer inquiries via email, chat, and phone.
• Efficiently resolve issues to maintain customer satisfaction.
• Keep customer records current and accurate.
• Document interactions and track recurring issues.
• Ensure positive outcomes in every customer engagement.
• Guide customers in effectively using our products.
• Analyze issues to identify trends and address root causes.
• Regularly evaluate service quality and performance metrics.

Qualifications :

Why Join Us :

Ready to make an impact? Join our team and grow your career today!