Customer Care Agent

Customer Care Agent

About the Role

As a Customer Care Agent, you’ll be the first point of contact for customers in need, offering assistance in challenging situations such as roadside emergencies, travel disruptions, or other service requests. Your role will be essential in ensuring a seamless and positive experience for our customers.

What You’ll Do

• Front Office Support: Handle inbound calls and provide quick, accurate, and empathetic assistance to customers.
• Work in an AI-Enabled Environment: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.
• Back Office Coordination: Collaborate with partners to organize services such as roadside assistance, emergency transport, or travel arrangements.
• Follow-Up & Customer Care: Ensure customers receive ongoing support by arranging additional services (e.g., car rentals, vehicle repatriation) and conducting follow-up calls.

What We Offer

• Comprehensive Training: A structured 4-6 month training program with hands-on practice and dedicated trainer support to set you up for success.
• Continuous Development: Ongoing learning opportunities and personalized guidance to help you grow in your role.
• Flexible Work Hours: Shifts between 08:00–23:00, Monday to Sunday, with night shifts and weekend work after training. Schedules are flexible and set in collaboration with your team leader.
• Supportive Environment: Be part of a dynamic, multicultural team with a strong focus on collaboration and team spirit.

What We’re Looking For

• Language Proficiency:
• • Advanced level (C1 or higher) in English (mandatory).
  • Advanced level (C1 or higher) in at least one additional foreign language (e.g., French, Italian, Spanish, German, etc.).
• Customer Focus: A genuine desire to help others and provide outstanding service.
• Teamwork: A collaborative mindset and the ability to work effectively with colleagues and partners.
• Basic AI Literacy: Basic familiarity with available AI tools such as ChatGPT.
• Resilience: Calm, professional, and solution-oriented, even in high-pressure situations.
• Flexibility: Willingness to work shifts, including nights and weekends, once fully trained.

Why Join Allianz Partners?

• Global Impact: Be part of a leading company that supports customers worldwide.
• Career Growth: Opportunities to develop your skills and advance your career in a supportive environment.
• Diverse Workplace: Work in a multicultural and inclusive team where your unique talents are valued.
• Make a Difference: Help customers in their moments of need and create positive experiences every day.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.