Talent.com
MHP - A Porsche Company
Service Desk with German - Consultant (f/m/d)MHP - A Porsche Company • Bucharest , Romania
Service Desk with German - Consultant (f/m/d)

Service Desk with German - Consultant (f/m/d)

MHP - A Porsche Company • Bucharest , Romania
În urmă cu peste 30 de zile
Descrierea postului

TasksTasks

  • You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
  • You will identify and assess customer needs to ensure prompt and accurate support
  • You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
  • You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
  • You will work continuously to improve customer service, user perception, and overall satisfaction
  • You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date

QualificationsQualifications

  • Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
  • Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
  • Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
  • Ability to work in a team and communicate effectively
  • Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

Things to know before departure:

  • Start: by arrangement - always on the 1st and 15th of the month
  • Working hours: full-time (40h); 27 vacation days
  • Employment contract: Unlimited
  • Line of work: Consulting
  • Language skills: Fluency in written and spoken German and English
  • Flexibility & willingness to travel
  • Other: a valid work permit

At a GlanceAt a Glance

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4. MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

Exclusive look behind the scenesExclusive look behind the scenes

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

  • We all share a strong team spirit. Every win, big or small, belongs to all of us.
  • We always welcome curiosity, creativity, and unconventional thinking patterns.
  • We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
  • We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

How to apply?How to apply?

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

ContactContact

Do you still have questions? Then take a look at our FAQs on our careers page:

If you have any further questions, please contact our recruiting team at

Creați o alertă de locuri de muncă pentru această căutare

Service Desk with German - Consultant (f/m/d) • Bucharest , Romania

Locuri de muncă similare

Italian or German Customer Support Role in Romania!

Cross Border TalentsBucharest, Bucharest, Romania
Quick Apply

Italian or German Customer Support Role in Romania (Locals Only), starting asap!.Join our vibrant team as a Customer Representative in our diverse multilingual BPO center in Romania.As a key player... Afișați mai multe

Danish-Speaking Customer Expert - Remote from Greece

EU Best JobsBucharest, Bucharest, Romania

Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta

Cross Border TalentsBucharest, Romania
Quick Apply

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu... Afișați mai multe

Customer Service Opportunities

Cross Border TalentsBucharest, Romania
Quick Apply

Looking for more than just a job maybe a new.Europes most dynamic destinations?.Whether you're ready to relocate or want to stay flexible, this is your opportunity to grow your career while living ... Afișați mai multe

Accelerate Your Career: German-Speaking Customer Support Excellence

Cross Border TalentsBucharest, Romania
Quick Apply

Are you fluent in German and English and ready to fast-track your career in an internationally recognized environment? We are searching for committed, service-oriented talent to join our leading cu... Afișați mai multe

Content Moderator-German Speaking

NomadifyBucharest, Romania
Quick Apply

Gap Year in Portugal – Work Abroad (1 Year).German-Speaking Content Moderator – Video Streaming Platform.Are you thinking about a gap year? Maybe for an international experience or simply to enjoy ... Afișați mai multe

Dutch-Speaking Customer Expert - Remote from Greece

EU Best JobsBucharest, Bucharest, Romania

Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe

German Customer Support Agent in Bucharest

Cross Border TalentsBucharest, Romania
Quick Apply

Job Opportunity: German Customer Support Agent in Bucharest.Permanent, Hybrid (2 days on-site, 3 days remote).Monday to Friday, 09:00 - 18:00.Provide excellent customer support to German-speaking c... Afișați mai multe

German (C1/C2) Speakers – Exciting Customer Support Opportunity in Sofia

CbtalentsBukarest, Romania
Quick Apply

We're Hiring: German-Speaking Customer Support Advisors | Hybrid | Sofia, Bulgaria.Looking for your next international career opportunity? Join a leading customer support team in Sofia, Bulgaria, a... Afișați mai multe

German-Speaking Customer Expert - Remote from Greece

EU Best JobsBucharest, Bucharest, Romania

Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe

Corporate German Trainer (Ukrainian Bilingual)

goFLUENTBucharest, Bucharest, Romania

For over 20 years, goFLUENT has helped organizations worldwide develop language and communication skills through innovative learning solutions that combine technology, engaging content, and live in... Afișați mai multe

Content Moderator with Norwegian and English - Bucharest, on-site

Concentrix RomaniaBucharest, Bucharest, RO

Experience the power of a game-changing career.Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future.We help well-known brands — the on... Afișați mai multe

HR Service Delivery Associate with German

Sales ConsultingBucurești, București, Romania

Solve situations related to policies and holders, clients, third-party providers, collaborators, and queries with the help of specific HR procedures;.Ensure the accuracy of the documents processed ... Afișați mai multe

German Speaking Customer Support Rep – Remote in Greece - Relocation Supported

FH Collective AcademyBucharest, Romania
Quick Apply

Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Afișați mai multe

Content Moderator with Arabic and English - Bucharest, on-site

Concentrix RomaniaBucharest, Bucharest, RO

Experience the power of a game-changing career.Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future.We help well-known brands — the on... Afișați mai multe

Bilingual Customer Support

Cross Border TalentsBucharest, Romania
Quick Apply

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu... Afișați mai multe

Dynamics 365 Developer – Unified Service Desk (USD) - Europe (Contractor)

Talent ConnectBucharest, Bucharest, Romania

Microsoft Dynamics 365 Developer – Unified Service Desk (USD).Europe | 100% Remote | Contractor.We are looking for a Microsoft Dynamics 365 Developer with hands-on experience in.Microsoft Dynamics ... Afișați mai multe

Customer Services and Collections Manager German (Bucharest, Romania)

NordicrecruitersBucharest, Romania
Quick Apply

We are seeking an experienced and proactive Customer Services and Collections Manager fluent in German and English to lead a high-performing team in Bucharest.This is a fantastic opportunity to tak... Afișați mai multe

German, Italian, and French Speakers Customer Support Roles in Romania!

Cross Border TalentsBucharest, Bucharest, Romania
Quick Apply

Exciting Job Opportunity for German, Italian, and French Speakers Customer Support Roles in Romania!.Are you fluent in German, Italian, or French and looking for an exciting new career opportunity?... Afișați mai multe

Romanian Customer Service Rep in Lisbon - Relocation!

Cross Border TalentsBucharest, Romania
Quick Apply

Customer Service Specialist (Romanian Speaker) needed in Lisbon, Portugal!.We have a rare opportunity for you in the vibrant city of.Europe's most beautiful and welcoming cities!.The sun-kissed str... Afișați mai multe