At Impower, we are shaping the future of property management — simple, fast, and digital.
More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.
As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.
As a Customer Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.
Impower is a SaaS Startup founded in Munich, with a team of 50+ people from 10+ nationalities in 2 offices across Europe.
Our ambition is bold: to redefine how property management works across Germany — fully digital, AI-driven, and built for people who value simplicity and control. Today, over 4.000 users manage more than 50.000 buildings through our platform, replacing outdated tools with fast, reliable, and intuitive workflows.
Unlike many startups, Impower is profitable - without external investors, giving us the freedom to grow sustainably and focus on what truly matters — our product and our people.
We move fast, stay curious, and ship with purpose. Here, you’ll find the freedom to make an impact, the trust to take ownership, and the space to grow.
Customer Support Specialist – German Speaker (m/f/d) • Cluj-Napoca, RO
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