ICT ANALYST - SAP CONCUR

ICT ANALYST - SAP CONCUR

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

We are seeking a dynamic and results-driven SAP Concur Analyst to join our Information Technology team at Ariston Group. This role offers the opportunity to manage and optimize travel and expense management solutions across a multinational organization while working in an international environment focused on continuous improvement and operational excellence.

Responsibilities:

• Oversee the full SAP Concur application lifecycle, supporting the Project manager (including travel requests, booking processes, and expense management workflows)
• Perform system configuration and customization activities, including policy setup, approval workflows, and user access management
• Supervise and coordinate with external vendors and partners managing SAP Concur projects and support business on processes enhancements
• Develop and maintain system documentation, process flows, and training materials for end-users and stakeholders
• Support ICT teams and resolve technical issues, ensuring minimal disruption to business operations
• Monitor system performance, identify optimization opportunities, and implement process improvements to enhance efficiency and user experience

Qualifications:

• 3–4 years of professional experience with SAP Concur or similar travel and expense management solutions
• Deep functional knowledge of Travel Request, Booking, and Expense Management modules and their integration (SAP Success Factors, SAP ERP, Travel Agency, Credit Card)
• Proven ability to perform system configuration and customization, or to effectively manage vendor relationships and oversee external consultants
• Strong analytical and problem-solving skills with the ability to understand complex business processes and translate them into system configurations
• Fluent in English, with strong communication skills for cross-functional collaboration
• Goal-Oriented: driven to achieve measurable results and deliver on key performance indicators within project timelines
• Energetic, proactive, and adaptable to changing priorities in a fast-paced international environment
• Comfortable working with stakeholders across finance, HR, travel, and operations departments
• Takes ownership of tasks and initiatives without extensive supervision

Nice to have:

• Experience with vendor management and oversight of SAP Concur implementation or AMS projects
• SAP Concur certification or other relevant industry certifications are a plus
• Familiarity with multinational organizations, travel policies, and global compliance requirements
• Experience with additional SAP modules or enterprise resource planning systems are a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

We are seeking a dynamic and results-driven SAP Concur Analyst to join our Information Technology team at Ariston Group. This role offers the opportunity to manage and optimize travel and expense management solutions across a multinational organization while working in an international environment focused on continuous improvement and operational excellence.

Responsibilities:

• Oversee the full SAP Concur application lifecycle, supporting the Project manager (including travel requests, booking processes, and expense management workflows)
• Perform system configuration and customization activities, including policy setup, approval workflows, and user access management
• Supervise and coordinate with external vendors and partners managing SAP Concur projects and support business on processes enhancements
• Develop and maintain system documentation, process flows, and training materials for end-users and stakeholders
• Support ICT teams and resolve technical issues, ensuring minimal disruption to business operations
• Monitor system performance, identify optimization opportunities, and implement process improvements to enhance efficiency and user experience

Qualifications:

• 3–4 years of professional experience with SAP Concur or similar travel and expense management solutions
• Deep functional knowledge of Travel Request, Booking, and Expense Management modules and their integration (SAP Success Factors, SAP ERP, Travel Agency, Credit Card)
• Proven ability to perform system configuration and customization, or to effectively manage vendor relationships and oversee external consultants
• Strong analytical and problem-solving skills with the ability to understand complex business processes and translate them into system configurations
• Fluent in English, with strong communication skills for cross-functional collaboration
• Goal-Oriented: driven to achieve measurable results and deliver on key performance indicators within project timelines
• Energetic, proactive, and adaptable to changing priorities in a fast-paced international environment
• Comfortable working with stakeholders across finance, HR, travel, and operations departments
• Takes ownership of tasks and initiatives without extensive supervision

Nice to have:

• Experience with vendor management and oversight of SAP Concur implementation or AMS projects
• SAP Concur certification or other relevant industry certifications are a plus
• Familiarity with multinational organizations, travel policies, and global compliance requirements
• Experience with additional SAP modules or enterprise resource planning systems are a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.