Client Support Representative with French:
SKILLS AND EXPERIENCE
French proficient level
English - working language level
Very good computer skills excellent knowledge of MS Office applications
Responsible well organized extremely thorough open assertive proactive analytical and logical person
Excellent team player as well as independent worker cross-cultural communication skills are a plus
JOB REQUIREMENTS
Take in charge new incidents (inbound / outbound calls emails) put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
Follow up incidents where necessary (call back the clients communicate with the internal departments on escalated issues)
Provide the clients with information regarding the status of their incidents
Report technical problems following specific procedures.
Mood Media is one of the worlds largest designers of in-store consumer experiences including audio visual interactive scent voice and advertising solutions. Mood Medias solutions reach over 150 million consumers each day through more than half a million subscriber locations in over 40 countries throughout North America Europe Asia and Australia. Mood Media Corporations client base includes more than 850 international brands in diverse market sectors that include: retail from fashion to financial services; hospitality from hotels to health spas; and food retail including restaurants bars quick-serve and fast casual dining.
Required Experience:
Unclear Seniority
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