Junior Collections Specialist with Portuguese

Description

& Requirements Who we are looking for

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (B2) and Portuguese (B2) required to effectively support a global customer base.

Your future role We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills. Key Responsibilities:

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits: