Critical Logistics Services Agent - Coordonator transport

Job Description

Scope of Position:

Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.

Major Duties and Responsibilities:

Operations:

General

• Understand department process flow, constantly looking for areas of improved efficiency.
• Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
• Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Follow department process flow, and looking for best practices to improve operational efficiency and productivity
• Create and update DLSOPs
• Escalate issues to Management when necessary, with no delay
• Participate in the transition of new customers if necessary

Order receipt / Quoting

• Receive shipment orders from customers & acknowledge within required timeline
• Prepare, present, and manage pricing/quoting process

Shipment processing

• Execute bookings on behalf of the customer using the appropriate booking tools
• Execute routing of the shipment and update the operational system as needed
• Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner
• Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
• Prepare and submit export customs documents/declarations using Customs systems
• Complete DG check list of all DG files prior delivery to the airline
• Daily contact with airlines (booking) and trucking companies (for all pickup request)

Follow-up & measurement

• Ensure the follow up of CLS shipments and the delivery once customs cleared
• Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts
• Ensure continuous communication with customer and destination offices throughout the entire shipment movement
• Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system
• Track key performance indicators (KPIs) and ensure visibility with customers
• Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed

Sales:

Support the supervisor/manager:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
• Participate to retention calls.

Qualifications

Qualifications, Experience and Education Requirements

• 1 to 2-year related experience and/or training; or equivalent combination of education and experience
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited
• Understanding of air and brokerage documentation process – it is considered a plus
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• IATA certification (preferred, but not mandatory)
• DG certification (preferred, but not mandatory)
• Have a passion for high profile, high pressure shipments moving at a fast pace
• Ambitious, willing, and able to take the next step on in your career
• Able to negotiate
• Fluent in English.