Field Service Engineer North East Romania Iasi City
As a Field Service Engineer you will play a key role in our Romanian service organization supporting Computed Tomography (CT) and Magnetic Resonance (MR) systems. Your main focus will be on delivering highquality service to our customers across North East Romania Iasi City (but not limited to this area) while being part of a closeknit highly collaborative and supportive engineering team.
Your role:
Deliver first-line troubleshooting maintenance and installations; execute complex service tasks using diagnostics and established procedures to ensure product reliability.
Ensure firstvisit resolution through preparation diagnose issues prepare clear action plans and organize necessary parts before onsite visits to maximize firstvisit fix rates and customer satisfaction.
Accurate documentation and time/parts tracking record all service activities diagnostics test procedures case status customer interaction time parts consumption returns and failures in real time for transparency and accountability.
Handle escalations and share technical expertise actively address customer complaints and escalations provide technical guidance to the team and recommend costeffective repairs to minimize downtime.
Support growth and continuous improvement identify lead generation opportunities and valueadded services during visits and continuously seek service delivery improvements to uphold high standards.
Youre the right fit if you have:
A relevant educational background such as electronics engineering biomedical engineering or medical engineering
Experience in field service or familiarity with hospital environments with solid foundation in electronics is essential even without prior experience in medical devices
A dynamic communicative and proactive personality with thrives in a fastpaced demanding environment
Fluency in English and Romanian with valid B category driving license and the willingness to travel within your territory.
How we work together
Our Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Field Service Engineer North East Romania Iasi City • Bucharest, Bucuresti, Romania
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