Team Leader Order Management

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Team Leader Order Management

Manage a team in an operational hands-on way to get orders smooth accurate and efficient to the customers and in the same time provide them a perfect customer service with the target of a maximum satisfaction along with securing the company goals.

Key responsibilities

• Lead an order management team hands on and operational in daily business
• Enable and develop the environment for the team to be trained and to grow
• Motivates and inspires team members by setting a good example for the team
• Organize regular team meetings one on ones conduct annual performance reviews establish and communicates team goals deadlines identifies areas of development or improvement of the team members
• Create and maintain a working environment that is professional act as mediator between management stakeholders and team members to facilitate good communication and airing of complaints
• Interface to European Supply Chain Organization and is responsible at Tier 2 for escalations within the supply chain area
• Improve and automatize processes actively and monitor/improve of departments KPIs
• Data analysis and tracking of sleeves and cylinders stock and if required exchange with the customer for delivery/scrapping
• Active management/order handling of a few customer accounts on a daily basis operational order management activity

Team Leader Responsibilities

• Motivates and inspires team members;
• Leads by setting a good example (role model) behavior consistent with words;
• Facilitates problem solving and collaboration within the team;
• Gets involved in the set-up and monitoring team performance and reports on metrics; follows-up results and implements improvement mesures in order to maintain consistent service quality in the team;
• Provides encouragement to team members including setting and communicating team goals deadlines and identifying areas for new training or skills checks
• Work as the mediator between management and team members to facilitate good communication and transparence of complaints from both parties and see to it that all issues are sorted out.

You bring these skills experience & education

• Commercial / Financial or Business Management Degree
• Strong experience in service center order management process or other customer facing roles
• 3 years experience in leading teams
• Analytical thinking
• SAP knowledge (SAP R3 especially MM/PP/SD)
• Customer oriented problem solver
• Fluency in business English
• German language nice to have

SIG competencies

We are looking for people who are willing to consistently achieve results even under tough circumstances employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged if you develop people to meet both their career goals and the organizations goals SIG is the place for you. To deliver better for our customers our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizations goals Are you someone who can create new and better ways for the organization to be successful If the answer is yes come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us you will be part of a globally successful international company which is leading its industry in sustainability technology and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work real experience real opportunities to build skills. You will be part of a highly motivated and dynamic team you will have personal development opportunities trainings and coaching opportunities from senior team members. If you show skill and willingness to learn well back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe sustainable and affordable way. We are the only packaging system supplier covering carton pouch and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers for consumers and for the world. Sustainability guides us technology empowers us but its the passion and drive of our people that truly enable us to deliver better. Founded in 1853 SIG is headquartered in Neuhausen Switzerland and listed at the SIX Swiss Exchange.

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Contact

SIG Talent Acquisition Team
Phone: 49
Email:

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1