HR Service Delivery Associate with German

Responsibilities:

• Solve situations related to policies and holders, clients, third-party providers, collaborators, and queries with the help of specific HR procedures;
• Ensure the accuracy of the documents processed according to the norms and objectives set by the direct manager;
• Update processes and procedures reflecting the acknowledged changes;
• Develops good client relationships and raises in time the risks related to client management satisfaction;
• Subject to regular local supervision of progress against results;
• Proactively performing preventive quality controls and taking corrective actions when errors occur.

HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with the specific sub-processes, including: benefits, health, pension, payroll, onboarding management, etc.

Qualifications:

• Good knowledge of German and English, B2 level;
• Nice to have previous experience in HR/Payroll/Administration;
• Negotiation skills;
• Bachelor's degree;
• Good communication skills, oriented and analytical skills;
• Confident, positive, hardworking, highly motivated and able to learn.