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Customer Excellence Representative with FrenchSales Consulting • Cluj-Napoca, Județul Cluj, Romania
Customer Excellence Representative with French

Customer Excellence Representative with French

Sales Consulting • Cluj-Napoca, Județul Cluj, Romania
În urmă cu peste 30 de zile
Descrierea postului

Key Accountabilities

  • Through incoming customer emails and phone calls, provide information about services, take, enter and process orders, answer email regarding invoices status and obtain details of issues/complaints. Attempt to resolve customer enquiries through first contact resolution.
  • First touch issue resolution - owning and investigating customer generated issues across all our products, in an end-to-end process in our customer’s journey, using critical thinking to identify solutions, escalating to the relevant team or relevant Department where first touch resolution is not possible.
  • Liaising with other Customer Excellence teams to support the resolution of customer queries in a timely and professional manner, including but not limited to:
  • Invoice related questions, order related questions, services, customer data and inventory administration, support for our online platforms:
  • Service customer queries via Live Web Chat on Communities
  • Provide support in solving Disputes and escalations that might impact the collection process
  • Maintain a comprehensive product knowledge
  • To promote a ‘customer first’ approach to all activities carried out.
  • To ensure a professional, courteous and pro-active flow of communication between the business and the clients it serves. This will include regular interaction with the customer and all business areas
  • Supporting Customer Care department to create efficiencies through reduction in waste and helping to drive self-serve initiatives.
  • Effective case management in adherence with agreed SLA’s

Qualifications:

  • English Language B2+ skills
  • French Language C1+ skills
  • Good written and oral communication skills
  • Good interpersonal skills
  • Flexible and customer first team player
  • Computer literate – Microsoft Office/G Suite
  • Confident in multi-tasking
  • Basic level of technological understanding
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Customer Excellence Representative with French • Cluj-Napoca, Județul Cluj, Romania

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