Telco Storage Engineer

We are seeking an experienced Telco Storage Engineer responsible for supporting operating implementing and troubleshooting enterprise and telecom-grade storage infrastructure across service provider Telco Cloud data center and large enterprise environments. The role requires strong hands-on experience in Ceph storage SAN NAS object storage block storage storage replication backup storage integration capacity management performance tuning and high-availability storage operations. The candidate should also have basic working knowledge of Telco network concepts to coordinate effectively with network teams during storage connectivity service assurance and infrastructure troubleshooting activities. Experience with software-defined storage platforms such as Ceph storage services for OpenStack/OpenShift environments SAN fabrics enterprise storage arrays monitoring tools incident/change/problem management and operational documentation will be important for delivering stable resilient scalable and secure storage services.

Key Responsibilities Telco Storage Engineering
Ceph Storage Administration

• Operate support and troubleshoot Ceph storage clusters in telecom-grade and enterprise environments.
• Manage Ceph components including monitors managers OSDs pools placement groups CRUSH maps RBD CephFS and object gateway services where applicable.
• Support Ceph storage services for block file and object use cases across Telco Cloud and infrastructure platforms.
• Monitor Ceph cluster health capacity performance replication status and data placement.
• Perform Ceph cluster expansion disk replacement rebalancing recovery tuning patching and lifecycle activities.
• Troubleshoot Ceph-related performance availability latency data replication and storage access issues.
• Support Ceph storage integration with OpenStack OpenShift Kubernetes virtualization platforms and telecom workloads.

Enterprise Storage Operations

• Operate and support enterprise storage platforms across SAN NAS object and block storage environments.
• Manage storage provisioning LUN creation masking mapping zoning coordination volume management file shares quotas and access controls.
• Support storage arrays and platforms such as Dell EMC PowerMax PowerFlex Unity Isilon ECS HPE Storage Huawei OceanStor Pure Storage and equivalent enterprise storage technologies.
• Perform storage allocation capacity planning utilization tracking performance monitoring and storage optimization.
• Support high-availability and resilient storage designs across multiple data centers.
• Coordinate with server database network backup security application and Telco Cloud teams for end-to-end storage service delivery.

Basic Telco Network Awareness

• Maintain limited but practical understanding of Telco network concepts required for storage operations and cross-domain troubleshooting.
• Understand basic concepts of IP networking VLANs routing switching DNS NTP firewall dependencies load balancer dependencies and network reachability checks.
• Coordinate with network teams for storage connectivity issues involving SAN NAS object storage replication backup traffic and Telco Cloud workloads.
• Support basic validation of storage network paths latency packet loss MTU port reachability and connectivity dependencies during incidents and changes.
• Work with Telco Cloud and network teams to understand high-level dependencies across underlay network overlay network storage network and service assurance platforms.

SAN NAS Object and Block Storage

• Administer SAN storage environments including Fibre Channel iSCSI zoning multipathing host connectivity and fabric-level troubleshooting.
• Support SAN switches such as Cisco MDS and Brocade including zoning ISL port status checks and connectivity validation.
• Manage NAS services including file shares NFS SMB/CIFS permissions snapshots quotas and file-level access requirements.
• Support object storage services for application backup archival and cloud-native use cases.
• Manage block storage services for virtualization database OpenStack Cinder Kubernetes persistent volumes and Telco Cloud workloads.
• Troubleshoot host-to-storage connectivity issues path failures latency throughput degradation and storage access errors.

Storage Backup Replication and Data Protection

• Support backup storage integration with enterprise backup platforms and storage targets.
• Coordinate with backup teams for storage availability backup performance retention requirements and recovery readiness.
• Support storage replication snapshots clones consistency groups and disaster recovery readiness.
• Validate storage-level resiliency replication health and recovery procedures.
• Support data-at-rest encryption access control secure storage operations and compliance requirements.
• Participate in DR drills failover/failback validation and recovery documentation.

Telco Cloud Storage Operations and Service Assurance

• Support storage services used by Telco Cloud platforms including OpenStack OpenShift Kubernetes virtualization CNF and VNF workloads.
• Work with Telco Cloud concepts such as carrier-grade availability high-throughput workloads low-latency services multi-tenant platforms lifecycle operations and service assurance.
• Coordinate with Telco Cloud compute network security application platform service assurance and NOC teams for incident resolution and service restoration.
• Support platform-converged storage and software-defined storage operations aligned with telecom-grade reliability scalability and resiliency expectations.
• Participate in Telco Cloud migration transformation transition service onboarding hardware refresh storage consolidation and operational handover activities.
• Maintain storage documentation including storage topology capacity reports SOPs implementation plans rollback plans operational runbooks and troubleshooting guides.

Operations and Support

• Handle incident change request and problem management activities in an ITIL-aligned operations model.
• Perform storage provisioning decommissioning patching firmware upgrades capacity reviews and health checks.
• Participate in maintenance activities on-call support and critical incident response when required.
• Conduct root cause analysis for recurring incidents and implement preventive actions.
• Prepare and maintain operational documentation knowledge articles SOPs and handover documents.
• Collaborate with global teams across infrastructure application security Telco Cloud and service management functions.

Required Skills

• Strong Telco Storage experience across Ceph SAN NAS object storage block storage backup storage and enterprise storage operations.
• Hands-on experience in Ceph storage administration including cluster health OSD MON MGR pools placement groups CRUSH map RBD CephFS and RGW.
• Experience supporting Ceph storage integration with OpenStack OpenShift Kubernetes virtualization platforms and Telco Cloud workloads.
• Basic working knowledge of Telco network concepts including IP networking VLANs routing switching firewall dependencies DNS NTP MTU latency and network reachability checks.
• Ability to coordinate with network teams for storage connectivity replication backup traffic Telco Cloud workload access and service assurance troubleshooting.
• Strong knowledge of storage provisioning LUN masking mapping zoning multipathing host connectivity snapshots clones replication and DR.
• Experience with enterprise storage platforms such as Dell EMC PowerMax PowerFlex Unity Isilon ECS HPE Storage Huawei OceanStor Pure Storage or equivalent technologies.
• Experience with SAN switch administration and troubleshooting using Cisco MDS Brocade or equivalent SAN fabric technologies.
• Strong understanding of NFS SMB/CIFS iSCSI Fibre Channel object storage block storage RAID erasure coding replication and storage tiering.
• Experience supporting high-availability scalable resilient and secure storage architectures.
• Knowledge of storage monitoring capacity planning performance analysis and storage optimization.
• Experience with incident change problem management RCA and operational documentation.
• Ability to work in production environments with 24x7 support on-call rotation and critical incident handling.

Preferred Qualifications

• Preferred certifications or equivalent hands-on experience:
  
  • Red Hat Ceph Storage Administration certification or equivalent Ceph experience
  • Red Hat OpenStack / OpenShift certification or equivalent platform experience
  • Dell EMC Storage certification
  • HPE Storage certification
  • NetApp / Pure Storage / Huawei Storage certification
  • Brocade or Cisco SAN certification
  • ITIL Foundation certification

Key Competencies

• Strong troubleshooting analytical and service restoration skills in Telco storage and enterprise storage environments.
• Ability to work in high-availability business-critical carrier-grade and large-scale production environments.
• Experience collaborating with Telco Cloud compute network backup database security application NOC and vendor teams.
• Basic understanding of Telco network dependencies to support effective coordination during storage and platform incidents.
• Strong understanding of storage reliability scalability capacity performance and data protection principles.
• Excellent documentation communication and stakeholder coordination abilities.
• Ability to manage multiple priorities and deliver under tight operational timelines.

Overview

• Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
  With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
  
  All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1