German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania

Work Model: Hybrid (3 days office / 2 days WFH)

Schedule: Mon–Fri, 09:00–18:00

Contract: Permanent, full-time

Net Total Guaranteed: 5,969 RON/month

Overview

Are you looking to take the next step in your career within a vibrant global environment? We are seeking a service-oriented professional with native or near-native German fluency to join our growing Bucharest division. Serving as a key contact for our German-speaking clientele, you will handle inquiries with exceptional professionalism while upholding top service quality.

Core Accountabilities

• Multichannel Support: Deliver comprehensive customer service across phone, live chat, and email systems using fluent, professional German.
• Issue Resolution: Diagnose and solve client problems efficiently to achieve effective resolution on the first interaction.
• Record Keeping: Input detailed logs of client interactions, account updates, and resolution details directly into the CRM database.
• Team Collaboration: Work closely with technical specialists and escalation units to address complex cases.
• Service Enhancements: Identify opportunities to introduce value-adding product features and add-ons tailored to client requirements.
• Knowledge Upgrades: Stay fully informed about updated product features, corporate guidelines, and daily operational workflows.

Target Candidate Profile

• Languages: C1/C2 level proficiency in German alongside B2 or higher English skills for team collaboration and internal software use.
• Communication: Excellent interpersonal skills, clear writing ability, and strong active listening techniques.
• Technical Aptitude: Proficient with Microsoft Office tools, with a fast capacity to learn proprietary enterprise software.
• Mindset: Patient, organized, and empathetic problem solver who remains calm under pressure.
• Location: Fully prepared to commute to our District 4 office near Eroii Revoluției Metro 3 days per week.

Onboarding & Training

• Duration: 1 week of fully paid introductory training.
• Schedule: Held Monday through Friday, 10:00 to 17:00.
• Content: Led by corporate trainers, covering support tools, product specifications, operational processes, and practical scenario simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly allowance to help cover home utility bills and travel costs.
• Total Net Guaranteed: 5,969 RON total net guaranteed monthly earnings.
• Meal Allowance: 25 RON per day worked, loaded onto a Pluxee meal card.
• Performance Bonuses: Regular financial rewards tied to client satisfaction scores (CSAT) and core KPIs.
• Sales Incentives: Direct commission payouts for successful service cross-sells and product upgrades.
• Overtime Pay: 25% extra pay rate applied to authorized overtime or weekend shifts.

Additional Benefits

• Annual Leave: 21 days of paid annual vacation.
• Healthcare: Complete medical insurance plan through Medicover Clinique.
• Convenient Location: Office situated directly next to the Eroii Revoluției transit hub.
• Work-Life Balance: Balanced hybrid arrangement pairing collaborative office days with home-based focus time.
• Career Growth: Clear promotion channels moving into Quality Assurance, Team Lead, Corporate Trainer, or Account Management positions.