German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania | Work Model: Hybrid (3 days office / 2 days WFH) | Schedule: Mon–Fri, 09:00–18:00 | Contract: Permanent, full-time | Net Total Guaranteed: 5,969 RON/month Overview Are you looking to take the next step in your career within a vibrant global environment? We are seeking a service-oriented professional with native or near-native German fluency to join our growing Bucharest division. Serving as a key contact for our German-speaking clientele, you will handle inquiries with exceptional professionalism while upholding top service quality. Core Accountabilities Multichannel Support: Deliver comprehensive customer service across phone, live chat, and email systems using fluent, professional German. Issue Resolution: Diagnose and solve client problems efficiently to achieve effective resolution on the first interaction. Record Keeping: Input detailed logs of client interactions, account updates, and resolution details directly into the CRM database. Team Collaboration: Work closely with technical specialists and escalation units to address complex cases. Service Enhancements: Identify opportunities to introduce value-adding product features and add-ons tailored to client requirements. Knowledge Upgrades: Stay fully informed about updated product features, corporate guidelines, and daily operational workflows. Target Candidate Profile Languages: C1/C2 level proficiency in German alongside B2 or higher English skills for team collaboration and internal software use. Communication: Excellent interpersonal skills, clear writing ability, and strong active listening techniques. Technical Aptitude: Proficient with Microsoft Office tools, with a fast capacity to learn proprietary enterprise software. Mindset: Patient, organized, and empathetic problem solver who remains calm under pressure. Location: Fully prepared to commute to our District 4 office near Eroii Revoluției Metro 3 days per week. Onboarding & Training Duration: 1 week of fully paid introductory training. Schedule: Held Monday through Friday, 10:00 to 17:00. Content: Led by corporate trainers, covering support tools, product specifications, operational processes, and practical scenario simulations. Compensation & Financial Perks Net Base Salary: 5,569 RON net per month. Remote & Commute Allowance: 400 RON net monthly allowance to help cover home utility bills and travel costs. Total Net Guaranteed: 5,969 RON total net guaranteed monthly earnings. Meal Allowance: 25 RON per day worked, loaded onto a Pluxee meal card. Performance Bonuses: Regular financial rewards tied to client satisfaction scores (CSAT) and core KPIs. Sales Incentives: Direct commission payouts for successful service cross-sells and product upgrades. Overtime Pay: 25% extra pay rate applied to authorized overtime or weekend shifts. Additional Benefits Annual Leave: 21 days of paid annual vacation. Healthcare: Complete medical insurance plan through Medicover Clinique. Convenient Location: Office situated directly next to the Eroii Revoluției transit hub. Work-Life Balance: Balanced hybrid arrangement pairing collaborative office days with home-based focus time. Career Growth: Clear promotion channels moving into Quality Assurance, Team Lead, Corporate Trainer, or Account Management positions.