David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Care Consultant who speaks German in Bucharest, Romania. This role provides operational and customer support to business clients, drivers, fuel stations and partners across Europe, handling account, transaction and service-related enquiries through phone and email.
Position: Customer Care Consultant
Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
Handle inbound customer requests via phone and email
Support clients with account-related enquiries, transactions, balances and service usage
Investigate and resolve operational and customer-related issues
Provide accurate information and appropriate solutions within agreed service standards
Maintain accurate customer and case documentation in internal systems
Work with multiple internal systems and tools to manage customer requests
Collaborate with internal departments to support effective resolution of complex cases
Ensure professional and customer-focused communication throughout each interaction
Work in line with SLA, quality and operational requirements.
REQUIREMENTS:
German language proficiency at C1/C2 level + English C1 level
Previous customer service experience is preferred
Strong verbal and written communication skills
Good problem-solving and analytical abilities
Comfortable working with multiple systems and tools
Strong organisational skills and attention to detail
CRM experience is considered an advantage
Ability to work effectively in a dynamic international environment
Legal right to work in Romania
Preferably based in Bucharest or willing to relocate.
OFFER:
Excellent remuneration package based on experience, skills and performance
Guidance and tools to reach your full potential
Relocation support for international candidates (coming outside of Romania)
Sign-on bonus for new joiners
Rewarding performance bonus structure
Meal allowance
Medical Subscription
Wellbeing programs
And many others!
Customer Care Consultant (German) • Sibiu, Sibiu, Romania
Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Afișați mai multe
Customer Experience Project – Remote in Greece.This role offers an international working environment along with full relocation support for candidates moving to Greece.Imagine the freedom of remote... Afișați mai multe
Management of the commodity / as well as technical management of the commodity team (RCLs) / ensuring communication within the commodity of targets, escalation etc.Developing and regularly adapting... Afișați mai multe
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Afișați mai multe
Economics and/or engineering studies background, combined with Purchasing expertise.Presentation, facilitation and negotiation competencies.Special requirements: willingness to travel.Safeguarding ... Afișați mai multe
ISO ️9001; IATF 16949, FMEA, Control Plan, PPAP, APQP, 8D;.We provide a benefits package designed to support the professional and personal well‑being of our employees.This includes meal vouchers of... Afișați mai multe
Technical University Degree or comparable training.Several years of professional experience in purchasing - production material (automotive background).Experience working with: MS Office applicatio... Afișați mai multe
Responsible for developing and executing the global commodity strategy for assigned categories to ensure cost competitiveness, supply security, quality, and innovation across all regions.Strategic ... Afișați mai multe
Looking for you're an international adventure?.Looking for an international career without giving up your work-life balance?.Join a global team in Sofia, Bulgaria, enjoy a.German and English langua... Afișați mai multe
ISO 9001; ️️︄︅︈︈︈︆︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎IATF 16949, FMEA, Control Plan, PPAP, APQP, 8D.Suppliers claim management for nonconforming parts found at incoming inspection area and/ or for returned no... Afișați mai multe
Procurement of globally required capital goods in close collaboration with internal stakeholders, in full compliance with defined internal procedures with a focus on assembly machines and systems.D... Afișați mai multe
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Afișați mai multe
You completed a university degree with focus on mechanical engineering or business engineering with an technical focus or a comparable technical graduation.You have broad knowledge and many years o... Afișați mai multe
Our client is a reliable manufacturer dedicated to delivering high-quality, competitive products at European standards.With strong partnerships, continuous innovation and in-house testing facilitie... Afișați mai multe
Design and implement data models in SAP BW/4HANA.Develop and maintain SAP HANA Calculation Views.Build and optimize data transformations using AMDP and ABAP.Manage data lifecycle processes, includi... Afișați mai multe
As Global Product Manager Suspension Products (m/w/d), you will drive product management, product launches, and market activities within the aftermarket.Your responsibilities will include maintaini... Afișați mai multe
Responsible for developing and executing the global commodity strategy for assigned categories to ensure cost competitiveness, supply security, quality, and innovation across all regions.Strategic ... Afișați mai multe
Our client is an international industrial manufacturing group specialized in advanced thermal and acoustic insulation solutions for demanding industrial applications, operating multiple production ... Afișați mai multe
