German-Speaking Customer Advisor

About the Role We are looking for a German-speaking Customer Advisor to join a customer support team in Bucharest. The role involves supporting customers through phone, email and live chat while ensuring accurate documentation, effective issue resolution and a high standard of customer service. Key Responsibilities Handle customer interactions via phone, email and live chat. Use CRM systems to accurately document customer interactions. Collaborate with internal teams and escalate complex issues when required. Identify and pursue cross-selling and upselling opportunities. Provide a professional, patient, empathetic and solution-oriented customer experience. Requirements Advanced C1–C2 proficiency in German , spoken and written. Minimum B2 proficiency in English for internal communication. Strong communication and active-listening skills. Good computer literacy and knowledge of MS Office. Customer service experience or the ability to effectively handle phone, email and live-chat interactions. Experience with CRM systems and accurate customer documentation. Ability to collaborate with internal teams and escalate issues appropriately. Comfortable with cross-selling and upselling. Full-time availability. Ability to commute to the District 4 office in Bucharest 3 days per week . Local candidates only ; relocation support is not provided. Compensation & Benefits 5,969 RON net/month total base net income, including: 5,569 RON net base salary 400 RON net work setup allowance Meal vouchers of 25 RON per worked day , loaded monthly onto a Pluxee Card. Performance bonuses based on CSAT and service quality KPIs. Additional earning opportunities through cross-selling and upselling. Weekend and overtime coverage is rare and compensated with a 25% premium . 1-week training programme, Monday–Friday, 10:00–17:00. Multiple start dates available.