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German-Speaking Customer Advisor | Bucharest- HybridHiring İnternational • Bucharest, Romania
German-Speaking Customer Advisor | Bucharest- Hybrid

German-Speaking Customer Advisor | Bucharest- Hybrid

Hiring İnternational • Bucharest, Romania
În urmă cu 13 ore
Tip loc de muncă
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Descrierea postului

German-Speaking Customer Advisor | Bucharest, Romania

Location: Bucharest, Romania
Work Model: Hybrid
Multiple Start Dates Available
Contract: Full-Time, Permanent

We are looking for a German-speaking Customer Advisor to join an international customer support team in Bucharest.

Work Schedule

Monday to Friday | 09:00–18:00

On-site: Monday to Wednesday
Remote/WFH: Thursday and Friday

Weekend or overtime work is rare and comes with an additional premium.

What We Offer

  • Competitive net salary package
  • Work setup allowance
  • Meal vouchers provided for each worked day
  • Performance bonus based on CSAT and service quality KPIs
  • Additional sales incentives through cross-selling and upselling
  • Permanent employment contract
  • Hybrid working model
  • Paid training provided

Your Responsibilities

  • Support customers via phone, email and live chat
  • Provide professional and solution-oriented customer service
  • Document customer interactions accurately in the CRM system
  • Work closely with internal teams and escalate complex cases when necessary
  • Identify opportunities for cross-selling and upselling
  • Ensure a high level of customer satisfaction and service quality

Requirements

  • German: Advanced/C1–C2, spoken and written
  • English: Minimum B2
  • Strong communication and active-listening skills
  • Good computer literacy and MS Office knowledge
  • Comfortable working with CRM systems and documentation
  • Customer-oriented, proactive, patient and empathetic
  • Comfortable with cross-selling and upselling
  • Full-time availability
  • Ability to commute to the District 4 office in Bucharest 3 days per week

Training

1 week of paid training
Monday to Friday | 10:00–17:00

Please note: Only candidates already based in Romania/Bucharest or the local area are eligible for this role.

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German-Speaking Customer Advisor | Bucharest- Hybrid • Bucharest, Romania

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