Position : Technical Customer Support Representatives Location : Hybrid possible after training period; on-site Bucharest, Romania (performance-dependent) Employment type : Full-time Remuneration : Base salary + bonuses What you’ll be doing: Provide technical customer support in German via voice channels Assist customers with questions and issues related to home appliance products Troubleshoot technical and product-related problems Identify customer needs and provide clear and accurate solutions Guide customers through appropriate troubleshooting steps Document customer interactions and relevant case information accurately Escalate complex technical issues when required Maintain a professional and customer-focused approach throughout each interaction Meet required quality, productivity and customer service standards. What you bring: German language proficiency at C1 level Previous customer service or technical support experience is preferred Strong verbal communication skills in German Good technical understanding and ability to troubleshoot customer issues Customer-focused and solution-oriented approach Good organisational skills and attention to detail Comfortable working with computer systems and internal tools Ability to work effectively in a structured customer support environment Willingness to work fully on-site in Bucharest for the first three months Legal right to work in Romania / valid work permit. What we offer: Excellent remuneration package based on experience, skills, and performance Guidance and tools to reach your full potential Relocation support for international candidates (coming from outside of Romania) Sign-on bonus for new joiners Performance bonus Meal tickets Medical Subscription Wellbeing programs And many others!
Technical Customer Support - German speaking • Bucharest, Romania
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