German Speaking Customer Support Specialist – Bucharest(Hybrid)

Are you fluent in German and looking for a stable, weekend-free corporate role in Bucharest? Join Atain Romania as a Customer Support Specialist and work in a dynamic, international team with a balanced hybrid schedule. What We Offer Total Net Salary: 5,969 RON Net/month (5,569 RON base + 400 RON monthly hybrid allowance) Extra Perks: Meal vouchers (25 RON/worked day via Pluxee Card) + performance bonuses based on CSAT & service quality Additional Earnings: Extra income potential through cross-selling/upselling opportunities Work-Life Balance: Monday to Friday, 09:00–18:00 (Standard weekend-off schedule; rare weekend/overtime carries a 25% premium) Contract: Full-time, permanent contract with multiple start dates available Paid Training: 1 week (Monday–Friday, 10:00–17:00) Work Model Hybrid Setup: 3 days on-site (Office located in District 4, Bucharest) / 2 days remote Your Key Responsibilities Deliver high-quality customer support via phone, email, and live chat. Document customer interactions accurately using CRM tools. Collaborate with internal teams and escalate complex technical/service issues appropriately. Identify and pursue cross-selling and upselling opportunities during interactions. What We Are Looking For Languages: C1–C2 German (spoken & written) + Minimum B2 English for internal team communication. Skills: Strong communication, active listening, computer literacy (MS Office), and CRM experience. Traits: Proactive, empathetic, patient, and solution-oriented team player. Location Requirement: Ability to commute to the District 4 office 3 days a week. Ready to start? Apply now to secure your interview slot for upcoming start dates!