German-speaking Customer Support Agent

Are you a German speaker looking to build an international career Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus Athens Greece
Salary: 1400 gross per 14 month bonuses full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent you will provide after-sales support and troubleshooting assisting customers with product delivery and refund inquiries via phone email and chat.

Your Responsibilities

• Provide German-speaking customer service and after-sales support via phone email and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries refunds and product-related concerns
• Accurately document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• Fluent or native-level German with C1 proficiency
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service customer support technical support helpdesk call center or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Typing speed of at least 25 words per minute
• Ability to confidently use customer support and CRM tools such as Salesforce
• Customer-oriented professional and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• 1400 gross monthly salary per 14 months
• Monthly productivity bonus of up to 250 based on target achievement
• Transportation bonus of up to 100 per month proportional to on-site working days after training
• International and dynamic working environment
• Opportunity to gain experience in customer service technical support after-sales support CRM and digital customer experience

Why Join

This is an excellent opportunity for German speakers looking to develop their career in customer service technical support after-sales support troubleshooting helpdesk and customer experience.

You will work with an internationally recognized premium appliance brand develop your technical and customer service skills and build valuable experience in a multicultural working environment in Athens Greece.

Apply now and start your international career as a German-speaking Customer Service & Technical Support Agent in Athens Greece.

Employment Type : Full Time
Experience: years
Vacancy: 1