Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Genesys Backend Engineer
Your Responsibilities
Technical Engineering & Platform Ownership
Contributing to the development and continuous enhancement of anAI-enabled multichannel contactcenterplatform (Genesys)
Designing and implementingbackend services APIs and integrationsbetween the CC platform and banking systems
Taking ownership of the infrastructuresscalability high availability and security
EnhancingSIP/VoIP routing and integration architectures
Ensuringcode quality CI/CD automated testing and stable deployments
Providingthird-level supportfor critical production incidents
Managingend-to-end implementationsfrom design and development through testing to go-live
Coordinating closely withexternal service providers and internal stakeholders
Ensuringcompliance with regulatory and governance requirements
Playing an active role inarchitecture boards and technical decision-making processes
Drivinginnovation and the continuous evolution of the platform
StakeholderCollaboration& Teamwork
Working closely with:
Product Owners
Architecture teams
Operations teams (SRE / Operations)
External implementation partners
Translatingbusiness requirements into effective technical solutions
Skills & Experience
Technical Skills
Hands-on engineering experience in:
Contactcentersolutions ideally Genesys
SIP VoIP routing and omnichannel platforms
Strong knowledge of:
Backend development and Spring Boot
API design and system integration
Database technologies particularly Oracle
Practical experience with:
Unix/Linux systems
Web servers such as Apache and Tomcat
CI/CD pipelines and DevOps practices
Solid understanding of:
Networking and security including TLS and encryption
High-availability and scaling architectures
PersonalCompetencies
Strong sense of ownershipand a hands-on mindset
Excellent communication and stakeholder management skills
Ability to explain complex topics clearly and effectively
Strong focus onquality stability and delivery
Structured solution-oriented way of working
NicetoHave
Experience withAI-enabled cloud contactcentersolutions
Knowledge of working in regulated environments ideally within banking
Experience withcloud platforms preferably GCP
Experience withobservability monitoring and KPI management
Mandatory Skills: JAX-RS - Java API- RESTful Web Services.
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Required Experience:
IC
Employment Type : Full Time
Experience: years
Vacancy: 1
Genesys Backend Engineer • Bucharest, Bucuresti, Romania
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