Customer Support Representative (w/m/d)
Pensum: 40100%
Du möchtest Kundinnen und Kunden mit deinem Servicegedanken begeistern und technische Anliegen verständlich lösen Werde Teil unseres Teams und unterstütze uns während einer zweijährigen Befristung mit Möglichkeit auf eine langfristige Übernahme.
Aufgaben & Verantwortlichkeiten
Telefonische und schriftliche Betreuung von Privat- und Geschäftskundinnen und -kunden
Bearbeitung von Umzügen An- und Abmeldungen sowie Mutationen im System
Triage von Kundenanliegen und Weiterleitung komplexer Fälle an die zuständigen Fachbereiche
Strukturierte und nachvollziehbare Dokumentation von Kundenkontakten
Unterstützung bei der Bearbeitung von Postretouren und administrativen Aufgaben
Enge Zusammenarbeit mit internen Schnittstellen für einen reibungslosen Informationsfluss
Profil & Anforderungen
Abgeschlossene Berufsausbildung sowie erste Erfahrung im Kundenkontakt
Serviceorientierte zuverlässige und kommunikative Persönlichkeit
Sehr gute Deutschkenntnisse in Wort und Schrift
Gute MS-Office-Kenntnisse idealerweise ergänzt durch Erfahrung mit SAP oder CRM-Systemen
Technisches Verständnis oder Erfahrung in der Energiebranche sind von Vorteil
Auch wenn nicht alle Anforderungen erfüllt sind freuen wir uns auf deine Bewerbung
Über das Team Wir sind ein engagiertes und hilfsbereites Team mit einem offenen Austausch und einer wertschätzenden Zusammenarbeit. Unterschiedliche Perspektiven und Erfahrungen bereichern unseren Arbeitsalltag und unsere Lösungen.
Die Stelle ist auf zwei Jahre befristet. Eine anschliessende Übernahme in eine langfristige Anstellung ist möglich.
At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.
Employment Type : Full Time
Experience: years
Vacancy: 1
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