PR to PO Buyer with EnglishSpanishGerman, Hybrid

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

• Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information including name department contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAÃÂÃÂÃÂs defined in the contract
  • Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂÃÂÃ and clientsÃÂÃÂÃ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback
2	Self- Management	Productivity efficiency absenteeism Training Hours No of technical training completed

We are excited to offer you this new opportunity at Wipro Technologies one of the biggest brands in industry at this moment with a well-established history in various domains.

As part of this project and a new team your role as a Buyer will be to build and form a strong relationship with our client organization and perform based on defined SLA and KPIs within energy and utility client industry.

Responsibilities:

• Ensure on-time processing of Procurement transactions (RFQ Requisition validation PO creation PO Amendments & PO expedites)
• Provides support on special cases and monitors root-causes for such cases
• Oversee the SLA & overall deliverables management
• Improvement upon and ensuring timely PO quality
• Assisting in generating savings
• Deliver different reports (regular and ad-hoc)
• Provides coaching and training (pre-process and general/process specific) for client and team members/newcomers
• Optimization of stock
• Driving/supporting standardization/harmonization
• Understand end-user queries related to procurement operations
• Usage of relevant client systems:
• SAP systems to collect PR and proceed/register RFQ/PO
• Service Now to clarify technical requests with LBUs
• Macro Excel for reporting and Supplier follow-up

Required Skills and Experience:

• Advanced English language skills (written reading and spoken)
• Good analytical & synthesis skills
• 2-4 years experience in procurement
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Knowledge of Procurement processes (Requisitioning PO Invoicing)
• Experience interacting with customer (customer service experience)
• Excellent interpersonal and negotiating skills are preferred
• Problem solving oriented / proved quality initiatives driven
• Self & Professional motivation
• Teamwork capability
• Pro activeness

Benefits:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Relocation package for candidates willing to relocate
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Personal development in a multinational working environment through nice extracurricular activities with the team
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms)
• Extra annual leave days depending on tenure within Wipro
• BOOKSTER opportunities
• Nice designed and central business office
• Fruits coffee and tea on the house
• Winner Circle Points(WCP)& Long service award(LSA)platforms which offers the possibility of both non-monetary and monetary recognition
• Employee Assistance program
• Employee Referral Programwith attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer we strive to create a diverse Wipro family by remaining committed to the development of our culture diversity equality and inclusion in the workplace. We welcome all applicants.

Mandatory Skills: Procurement(MDM).

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Employment Type : Full Time
Experience: years
Vacancy: 1