Technical Customer Support German speaking
Position: Technical Customer Support Representatives
Location: Hybrid possible after training period; on-site Bucharest Romania (performance-dependent)
Employment type: Full-time
Remuneration: Base salary bonuses
What youll be doing:
Provide technical customer support in German via voice channels
Assist customers with questions and issues related to home appliance products
Troubleshoot technical and product-related problems
Identify customer needs and provide clear and accurate solutions
Guide customers through appropriate troubleshooting steps
Document customer interactions and relevant case information accurately
Escalate complex technical issues when required
Maintain a professional and customer-focused approach throughout each interaction
Meet required quality productivity and customer service standards.
What you bring:
German language proficiency at C1 level
Previous customer service or technical support experience is preferred
Strong verbal communication skills in German
Good technical understanding and ability to troubleshoot customer issues
Customer-focused and solution-oriented approach
Good organisational skills and attention to detail
Comfortable working with computer systems and internal tools
Ability to work effectively in a structured customer support environment
Willingness to work fully on-site in Bucharest for the first three months
Legal right to work in Romania / valid work permit.
What we offer:
Excellent remuneration package based on experience skills and performance
Guidance and tools to reach your full potential
Relocation support for international candidates (coming from outside of Romania)
Sign-on bonus for new joiners
Performance bonus
Meal tickets
Medical Subscription
Wellbeing programs
And many others!
Employment Type : Full Time
Experience: years
Vacancy: 1